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Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service

  • Mã sản phẩm: B0BBQ9ZVBK
  • (10 nhận xét)
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  • ASIN:B0BBQ9ZVBK
  • Publisher:Independently published (August 19, 2022)
  • Language:English
  • Paperback:118 pages
  • ISBN-13:979-8846290662
  • Item Weight:7.4 ounces
  • Dimensions:5.5 x 0.3 x 8.5 inches
  • Best Sellers Rank:#386,686 in Books (See Top 100 in Books) #301 in Customer Relations (Books) #797 in Workplace Culture (Books)
  • Customer Reviews:5.0 out of 5 stars 12Reviews
584,000 vnđ
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Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service
Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service
584,000 vnđ
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Review

"Easy to read, steeped in experience, and will be valuable to anyone who strives for excellence in customer service and in life." Brian O'Neal, National Sales Director, Primerica
 
"Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service contains simple strategies to level up your customer service, increase the satisfaction of your customers and employees, and thus increase your bottom line. The tips are practical, easy to apply, and applicable to any type of business. However, what sets Win Their Hearts apart from other business strategy books—its charm—is Dillard's fallibility in recounting mistakes he's made and the value in making them right." Todd Harra, Amazon bestselling author
 
You will get something out of this book! Highly recommend to any business owner, leadership or customer service positions you will get something out of this book!--- Ashley Buza
 
This book is an easy read. It brings together and clearly outlines a blueprint for successful customer service, which can be applied across multiple industries.---Amazon customer 
 
Awesome read. Rejuvenate your business energy with this book here. Simple and complete guide to a better way of thinking and treating your customers, business, employees.. everything.---Kyong Conard

Product Description

Easily Improve Your Customer Service And Gain Your Employee’s Loyalty

What if you could learn simple tactics to permanently improve the customer service at your business? What if your employees came to work and truly participated in the business?

“Let’s make our business the kind of place where people want to work and customers want to come”

Author Zach Dillard has spent the last fifteen years of his career focused on one thing: customer service. His experience as a business owner in the automotive collision repair industry has given him the opportunity to deal with all kinds of customers and all kinds of employees.

In “Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service”, Zach shares his insights and strategies, which you can then apply to your own business, no matter what it is.

In this book you will learn:

  • How to empower your employees and earn their loyalty
  • How to set goals that everyone will want to achieve
  • Why you should terminate someone with compassion
  • How to make difficult decisions
  • How to best teach your employees when they aren’t performing up to expectations
  • Why it is important to get your hands dirty with your employees
  • What customers expect from their first interaction with your business
  • How to deal with Google reviews
  • That having an authentic smile is more important than you realize
  • How to improve the things you can control
  • How to do things that your competitors don’t
  • The secret of permanently winning over an upset customer

Pick up your copy today by clicking the Buy NOW button at the top of this page!

 

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