The Little Customer Service Book: A Common Sense Guide to Helping People

Have you noticed the difference in how you feel, getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?
What was it about the first person? What did they do?

That's the subject of The Little Customer Service Book. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of getting results into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.

I loved this Customer Service Guide! I am in the healthcare industry and service is what we are all about. It is so important to always put our patients needs first. I feel like common sense is just not common anymore. This guide is so spot on, and written in a way that anyone can pick up vital tips to up their game quickly and easily. It is a great employee training guide, and could really help someone become a very valuable employee. I give it 5 stars!
--Marina Shea, CEO & Co-Founder of Our Best Life, Inc., Dental Practice Management Experts
 
The Only Customer Service Guide You'll Ever Need! A fast, fun & succinct way to learn applicable customer service skills for any business type. This guide gives you all the necessary tools to create an amazing and memorable experience for your customers. The author uses honest and direct strategies that will keep your patrons loyal to your establishment. Helpful, smart and to the point. I have a team of 10 associates plus a doctor that I manage and it gave me some great insights! "Let me see what I can do" vs. "I dont think we can" says it all. He knows that our customers just want to feel like we are on their side.
Robyn Bresnihan, General Manager 
America's Best Contact & Eyeglasses
Birmingham Alabama
 
The Little Customer Service Book is a refreshing read for anyone in customer service. It will provide knowledge for new hires that would otherwise have to be earned through years of experience, and it also serves as a helpful refresher for those with more experience.
--Mike Ewald, President, Advanced Avionics, Inc.
 
The author did an incredible job detailing the necessary skills an employee needs to provide great customer service. I particularly liked the clarity of each chapter and that it was concise and to the point. As a 32 year Human Resources professional, I would highly recommend this guide as a necessary tool for anyone in the customer service industry.
Kris Broschart
Director Human Resources
NYC Board of Education
 
The content of the book is right on the money. It's written in a casual, direct style with wonderful illustrations that actually help convey each message. The personal stories and anecdotes add a great deal. I will recommend it to all my client.
Jeremy deValk, President, LilyPad

For over twenty years, Rick was the lead sales manager for a large software company, and a top salesmen, year after year, focusing on Fortune 100 accounts. He went on to open his own highly-rated laser tag-amusement center, Valencia Laser Blast, which operated as a popular party spot in Santa Clarita, California. Born in Brooklyn, a resident of greater L.A. for most of his adult life, he and Jennifer celebrated their 20th wedding anniversary in 2020. They have two children, both currently attending college.

Judah Dobin is an illustrator with over 20 years of experience working in the entertainment, advertising and publishing industries. He has worked on many kinds of projects ranging from book covers to music videos. Originally from New York he currently lives in Southern California with his family. You can see more of his work at www.judahdobin.com.