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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty

  • Mã sản phẩm: 152300293X
  • (5 nhận xét)
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  • Publisher:Berrett-Koehler Publishers; 3rd edition (November 8, 2022)
  • Language:English
  • Paperback:224 pages
  • ISBN-10:152300293X
  • ISBN-13:978-1523002931
  • Item Weight:10.4 ounces
  • Dimensions:6.06 x 0.57 x 9.06 inches
  • Best Sellers Rank:#976,544 in Books (See Top 100 in Books) #249 in Knowledge Capital (Books) #703 in Customer Relations (Books) #3,051 in Communication & Social Skills (Books)
  • Customer Reviews:5.0 out of 5 stars 7Reviews
720,000 vnđ
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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty
A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty
720,000 vnđ
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Mô tả sản phẩm

From the Publisher

Janelle Barlow

Dr. Janelle Barlow

Janelle Barlow, well-known around the world as an in-person keynote speaker and consultant,author, award-winning speaker, and Subject Matter Expert based on her best-selling books, is changing her business model. She’s is limiting her travel by airplane, instead sharing her expertise through webinars, on-line presentations, coaching and consulting sessions, weekly blogs, a You-Tube Channel, and Instagram.Her work will continue to be focused on her subject matter expertise in four performance areas structured around a comprehensive learning model.

  • Complaint Handling — A Complaint Is a Gift
  • On-brand Service and Branded Culture — On-brand Culture and Service
  • Creativity and Innovation — Unbind Your Mind
  • Resilience — Peak Stress Power & Time Performance

All of Dr. Barlow’s work can be delivered as virtual programs, webinars, online coaching, virtual presentations or offered in a hybrid way that works for your organization.

Book CoverBook CoverBook Cover
A Complaint is a Gift (3rd Edition)A Complaint Is a Gift WorkbookEmotional Value
Other Books How to Learn from Critical Feedback and Recover Customer Loyalty 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty Creating Strong Bonds with Your Customers

 

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