The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

GARY CHAPMAN--author, speaker, counselor--has a passion for people and for helping them form lasting relationships. He is the #1 bestselling author of The 5 Love Languages series and director of Marriage and Family Life Consultants, Inc. Gary travels the world presenting seminars, and his radio programs air on more than 400 stations. For more information visit his website at www.5lovelanguages.com.

PAUL WHITE, PhD, is a psychologist, author, and speaker who "makes work relationships work." He has consulted with a wide variety of organizations, including Microsoft, the US Air Force, the Million Dollar Round Table, and Princeton University. He and Gary Chapman coauthored The 5 Languages of Appreciation in the Workplace.

Based on the #1 New York Times bestseller The 5 Love Languages®(over 12 million copies sold),

Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation.

This book will give you the tools to improve staff morale, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!”

A bestseller—having sold over 300,000 copies and translated into 16 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers.

PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization.

Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.

"I loved this book so much that I gave a copy to several co-workers. The 5 Languages of Appreciation in the Workplace helped me to understand the most appropriate ways to show affirmation and give positive feedback to co-workers and volunteers in ways that speak to them based on their primary "Appreciation Language." Great team building exercise to do with department staff, managerial teams, or executive teams." Reviewed by Sue D, Net Galley, May 16, 2014, Rated 5 of 5 stars.

PRAISE F OR THE 5 LANG UAGES OF APPRECIATION IN THE W ORKPLACE

After twenty years of coaching leaders at all levels, and educating thousands of professional

coaches around the world, I believe there are two universal things that ignite excellence

within people: recognition of their uniqueness and acknowledgement that they matter. The 5

Languages of Appreciation in the Workplace gives individuals, teams, and entire organizations

an invaluable resource to do just that by making appreciation a foundational part of

their culture.

AMY RUPPERT, Master Certified Coach; CEO, The Integreship Group; Past National

President, the International Coaching Federation

Good leaders are known for their technical skills. Great leaders are known and remembered

for how they make people feel. The 5 Languages of Appreciation in the Workplace is a must-have

resource for any leader who wants to move the bar from being a good leader to a great leader.

KAREN ALBER, Founding Partner, The Integreship Group; Former Chief Information

Officer, HJ Heinz

The 5 Languages of Appreciation in the Workplace has helped change the way managers around

the world think about appreciation in the workplace. New research on the positive benefits

to organizations when employees feel valued and appreciated for their contributions, generational

differences, the special needs of remote employees, and peer-to-peer appreciation,

are welcomed additions to a book that has already become a management classic. This book

will be equally valuable to those who are at the start of their burgeoning management careers

as it will be to seasoned managers by providing practical tips on how to engage the increasingly

diverse workforce with relevant and relatable solutions.

PETER HART, President & CEO, Rideau, Inc.; Director, Advisory Board, Wharton

Center for Human Resources, University of Pennsylvania

The 5 Languages of Appreciation in the Workplace has been a pivotal resource helping our

employees and culture grow and mature. It is amazing to see how trust grows when care and

appreciation are shown, as the correct language of appreciation for each employee is utilized.

The insights found in this book are applicable to all generations and skill sets: introverts to

extroverts, technical to relational abilities—all have been able to apply these principles for

meaningful growth.

EVAN WILSON, Chief Experience Officer, Meritrust Credit Union

There is a continual cry for authenticity in our workplaces and communities. This updated

version of The 5 Languages of Appreciation in the Workplace brings a deeper understanding

of HOW to be authentic in expressing individual value in a variety of circumstances. The

business case for adopting The 5 Languages of Appreciation is stronger than ever, and this

new edition provides the research foundation for the return on investment to organizations

when they commit to building a strong, positive workplace culture, one coworker at a time!

DAN AGNE, Owner and Principal Consultant, The Agne Group; Director of Sales

Effectiveness, The Brooks Group; Associate Pastor, Open Bible Christian Church,

Dayton, Ohio

I greatly appreciate this second edition of The 5 Languages of Appreciation in the Workplace.

White and Chapman have done an exceptional job of mixing statistics with stories and infusing

research into relevancy. They give readers a nuanced approach to appreciating others

at work that will enhance leaders’ and colleagues’ appreciation-literacy skills in being able to

draw out the best in others at work (and home).

DAVID ZINGER, Founder, The Global Employee Experience & Engagement Network;

Coauthor, People Artists: Drawing Out the Best in Others at Work

Drs. Chapman and White’s perspective about the reality of managers’ lives is spot on.

Managers don’t have capacity to give as much appreciation as the human spirit of their direct

reports craves, in most cases. “It takes a village to raise a child” applies just as much to nurturing

the fundamental needs of all human beings to be understood, valued, and appreciated.

We all live, to some degree, in a “village” community and the principles in The 5 Languages of

Appreciation in the Workplace make it much easier to do what most people intuitively want

to give and receive.

TIM MYERS, Materials Lab Manager-Metallography, Honeywell, Inc.

Appreciation isn’t just a manager issue; it is a coworker issue. It is an employee appreciating

their leader issue, and a vendor to employee issue—the list goes on and on. In The 5 Languages

of Appreciation in the Workplace, Drs. Chapman and White give us the vision to create a culture

with everyone valuing and appreciating one another no matter the role they have in the

organization.

TIFFANY SNIPES, Learning & Development Consultant, BJC Institute for Learning and

Development

As a longtime user of the 5 Languages approach, I was excited to see the new material that has

been added to highlight the proven financial benefits of appreciation, working with remote

and virtual teams, appreciation across generations, and making a strong case for the overall

increase in employee engagement. We continue to offer training on The 5 Languages of

Appreciation in the Workplace as a valuable tool to our member companies. We have found

that when team members learn what others actually value in regards to showing appreciation

to each other, areas like team morale, cohesiveness, unity, and especially productivity

increase, and drama decreases.

DAVE TIPPETT, Director, On Site Learning and Consulting, The Employers’ Association

Understanding The 5 Languages of Appreciation in the Workplace has been critical to our success

in building a strong team and maintaining a positive culture. I aspire daily to demonstrate

authentic appreciation toward my team members, peers, and leadership team. The focus on

appreciation has increased employee engagement and strengthened our team dynamic.

MICHELLE SUTTER, Director of Sales, Holland America Line

Working with Dr. White brought to light the importance of building a sustainable appreciation

culture. Through his workshops and personalized recognition tools, we are starting to

see improved team dynamics and our appreciation communication shifting in the direction

of tomorrow. While it didn’t come naturally at first, we are learning to recognize each other’s

language of appreciation and it is making a big difference.

JOANNA ZIARNIK, Research & Innovation, L’Oreal USA

Is appreciation communicated regularly at your workplace?

Do you truly feel valued by those with whom you work?

If you express appreciation in ways that aren’t meaningful to your co-workers, they may not feel valued at all. The problem is you’re speaking different languages. In The 5 Languages of Appreciation in the Workplace, Dr. Gary Chapman and Dr. Paul White will help you:

o   Express genuine appreciation to co-workers and staff – even on a tight budget.

o   Increase loyalty with the employees and volunteers in your organization.

o   Reduce cynicism and create a more positive work environment.

o   Improve your ability to show appreciation for difficult colleagues.

o   Individualize your expressions of appreciation by speaking the right language

o   Convey the language of physical touch in appropriate ways.

Based on the #1 New York Times bestseller, The 5 Love Languages®, Dr. Chapman and Dr. White give you practical steps to make any workplace environment more encouraging and productive. Before you know it, you will learn to speak and understand the unique languages of appreciation and feel truly valued in return.

Praise for The 5 Languages of Appreciation in the Workplace

I have really worked hard for many years to appreciate my co-workers scattered across the USA.  However, this simple process and tool has put me light years ahead.  It will greatly help your relationships and productivity as a leader.”

Kent Humphreys, Chairman, American Health Partners

This book addresses not just the need for the life-giving appreciation we all need, but takes us through the process of discovering what that looks like for ourselves and for those with whom we work.  Everyone who reads this book will without doubt be better equipped to create an atmosphere of appreciation in their sphere of influence wherever that is.

Lynne Smith, Director of Leadership Development, Next LEVEL Leadership Canada

Trusting relationships are the glue that holds commerce together.  They are more important than skills or knowledge.  This book shows how to build trust on a personal level in the workplace and its principles apply for a wide variety of organizations.

Tom Nicholson, Executive Director, HR People & Strategy