• icon
    Thanh toán đa dạng, linh hoạt
    Chuyển khoản ngân hàng, thanh toán tại nhà...
  • icon
    Miễn Phí vận chuyển 53 tỉnh thành
    Miễn phí vận chuyển đối với đơn hàng trên 1 triệu
  • icon
    Yên Tâm mua sắm
    Hoàn tiền trong vòng 7 ngày...

Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

  • Mã sản phẩm: 1640951490
  • (206 nhận xét)
best choise
100% Hàng chính hãng
Chính sách Đổi trả trong vòng 14 ngày
Kiểm tra hàng trước khi thanh toán
Chưa có nhiều người mua - cẩn thận
  • Publisher:Sound Wisdom (October 2, 2019)
  • Language:English
  • Paperback:232 pages
  • ISBN-10:1640951490
  • ISBN-13:978-1640951495
  • Item Weight:8.8 ounces
  • Dimensions:5.5 x 0.53 x 8.5 inches
  • Best Sellers Rank:#53,798 in Books (See Top 100 in Books) #51 in Customer Relations (Books) #78 in Marketing & Consumer Behavior #249 in Marketing (Books)
  • Customer Reviews:4.5 out of 5 stars 217Reviews
606,000 vnđ
- +
Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
606,000 vnđ
Chi tiết sản phẩm

Mô tả sản phẩm

From the Publisher

Be Amazing or Go Home book cover and quote
work, purpose, employment, drive

Step out of the ordinary and into amazing!

Amaze your customers.

Amazement is a predictable and consistent above-average experience. It’s a sequence of Moments of Magic consistent enough to inspire confidence in our customers, our colleagues, and just about everyone else we encounter.

Impress the people you work with.

When our customers, colleagues, and others we connect with come to count on us to be Amazing, we can build extraordinary relationships that make a difference.

Outshine your competition.

When you make Amazement your consistent way of doing business, people come to count on you and want to be in your circle. The seven habits discussed in this book will help you succeed, get promoted, build business, earn referrals, and more.

Amazing people create confidence by:

  • showing up ready to amaze
  • being proactive
  • wanting feedback
  • taking personal responsibility
  • being authentic
  • turning moments of misery into moments of magic
  • habitually focusing on excellence
Shep Hyken

From Hall of Fame speaker and New York Times bestselling author Shep Hyken

Shep Hyken, CSP, CPAE, is a customer experience expert and the Chief Amazement Officer (CAO) of Shepard Presentations. He is the New York Times and Wall Street Journal bestselling author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. His articles have appeared in hundreds of publications, and he has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional speaking industry. Shep is also the creator of The Customer Focus, a customer experience training program that helps clients develop a culture and loyalty mindset. For more information visit www.Hyken.com.

The Convenience Revolution

Also by Shep Hyken—The Convenience Revolution

Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. The Convenience Revolution shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.

 

Hỏi đáp
Nhận xét của khách hàng